Scan It Go Support

Updated August 21, 2026

The current public version stores item records locally on the iPhone. No account, purchase, cloud lookup, printer, or warehouse connection is required.

Contact support

Call or text (615) 663-3639. Support is provided by Fryer Kings LLC. Include the app version, iOS version, the step where the issue occurred, and a description that excludes private customer data.

Do not send item photos or barcodes unless support specifically requests them and explains how they will be handled.

Basic recovery

Allow camera access, choose an existing photo, or use manual entry.
Center the complete barcode in good light and avoid glare.
A wireless scanner should send the barcode followed by Enter.
Confirm the iPhone has enough available storage.
Close and reopen the app if a screen stops responding.

Local records

Photos, drafts, and inventory records do not sync to another phone or to a Scan It Go server. Deleting the app removes its local container and may cause data loss, subject to Apple's backup and restore behavior.

Related information

Read the Privacy Policy and Terms of Use.